Help center
Answers to the questions we hear most. If yours is not here, write or call us.
Common questions
Do I still need chlorine?
Yes. The ionizer is made to lower how much chlorine the pool needs, not to replace it. Keep a low chlorine level in the water and test it as usual.
How long does it last?
The copper anode wears down as it releases ions. Expect to replace it after 12 to 24 months, depending on your pool and how much sun it gets. The rest of the unit keeps working with a replacement anode.
Does it work in a saltwater pool?
Yes. It works in chlorine, saltwater and freshwater pools, above ground or in ground.
What size pool does one unit cover?
One unit covers pools up to 32,000 gallons. For a larger pool, use a second unit.
How do I clean and maintain it?
Rinse the anode and brush off any build-up regularly, and clear debris from the basket. Check the unit at the start and end of the season, and replace the anode when it is worn.
Can I use it with my filter, chlorinator or salt system?
Yes. It floats in the pool on its own and is not connected to your equipment, so you keep using your filter, chlorinator or salt system as before.
How much is shipping?
Shipping is free on US orders, and orders are processed within one business day. Details are in the shipping policy.
Can I return it?
You have 30 days after delivery to request a return. The refund policy explains the conditions and how to start one.